ITIL® Specialist High Velocity IT eLearning (Exam Included)

Want to stand out from the crowd? Pursue training and certification in ITIL 4?

This course is based on the ITIL® 4 Specialist: High-Velocity IT certification from AXELOS. The course covers the details of digital transformation and helps organisations evolve towards a convergence of organisation and technology, or establish a new digital organisation.

Course overview

In today's society, digitalisation is driving developments faster and faster. This places new demands on IT service providers to meet the requirements to deliver new functionality faster and with high quality. Gone are also the days when development was driven by large projects with many governing documents. Now much of the development is agile and fast-paced. The content of High Velocity IT focuses on processes, ways of working and how other concepts and technologies are integrated into the new modern ways of working required.

Using the ITIL 4 concepts and terminology as well as the activities, exercises and examples included in the course, you will gain relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organisations and digital operating models work in so-called High-Velocity environments.

The course includes the use of working methods such as Agile and Lean, as well as technical methods and techniques such as Cloud, Automation and Automatic Testing. The focus of these methods and techniques is on rapid delivery of products and services to get maximum value.

DURATION:This course will take approximately 20 hours to complete.

Target Audience

This course is ideal for candidates in IT management and service management roles as well as individuals who want to achieve the ITIL Managing Professional (MP) designation. Roles may include:

• Project managers
• Vendor managers
• Account managers
• IT service managers
• Service delivery managers

Learning Objectives

• Understand concepts that characterise High velocity in the digital world and the demands placed on IT
• Understand the life cycle of a digital product
• Understand how the ITIL guiding principles and other fundamental concepts are utilised to deliver High Velocity IT
• Understand how we contribute to creating value with digital products

At the end of the training, the participant will have gained knowledge on, among other things:

• Make the right investments
• Creating and delivering digital products and services at a fast pace
• How to ensure that products and services generate value for consumers
• Ensuring that activities, products and services fulfil legal and regulatory requirements and that risks are managed
• Ethical considerations relevant to digital technology
• Methods for working in complex environments, including: Design thinking; Lean & Agile techniques
• Continuous improvement methodologies: ITIL continuous improvement model; Toyota Kata; OODA loop

What is included?

• 120 days access to the platform
• 9 lessons (8 hours of video recorded by accredited teachers)
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 2 official test exams
• Access around the clock
• Exercises with instant online correction
• 4 months access to online courses
• Exam voucher validity: 12 months
• The official online exam is included!

Course Outline

Course 1:Course Introduction

Course 2: Understand concepts regarding the highvelocity nature of the digital enterprise, including the demand it places on IT

• Understand the following terms:
  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology
• Understand when the transformation to high velocity IT is desirable and feasible
• Understand the five objectives associated with digital products to achieve
  • Valuable investments - strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

Course 3: Understand the digital product lifecycle in terms of the ITIL “operating model”

• Understand how high-velocity IT relates to
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

Course 4: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

• Know how to use the following principles, models, and concepts:
  • Ethics
  • b) Safety culture
  • c) Lean culture
  • d) Toyota Kata
  • e) Lean / agile / resilient / continuous
  • f) Service-dominant logic
  • g) Design thinking
  • h) Complexity thinking

Course 5: Know how to contribute to achieving value with digital products

• Know how the service provider ensures that valuable investments are achieved
• Know how to use the following practices to contribute to achieving valuable investments
  • Portfolio management
  • Relationship management
• Know how the service provider ensures that fast development is achieved
• Know how to use the following practices to contribute to the achievement of fast development
  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

EXAM AND CERTIFICATION

Prerequisites

To be able to benefit from the course, the participant should have taken ITIL Foundation or have equivalent knowledge.

Exam and Certification: Online!

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this ITIL4 eLearning package.

EXAM FORMAT

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher - score of 28 points or higher