ITIL® 4 Strategist Direct Plan & Improve (ITIL4 DPI) - eLearning (Exam included)

Learn how to effectively manage your IT resources

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a‘learning and improving’IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

ABOUT THE COURSE

This course is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

DURATION:This course will take approximately 16 hours to complete.

PRE-REQUISITES

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL4 Foundation examination and you must attend an accredited training course.

LEARNING OBJECTIVES

At the end of the course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

WHAT'S INCLUDED?

• 120 days access to the platform
• 8 lessons (6 hours video recorded by accredited teachers)
• Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
• 2 official test exams
• Access around the clock
• Exercises with immediate online correction
• 4 months access to online courses
• Exam voucher validity: 12 months
• The official online exam is included!

WHAT'S COVERED?

• Introduction and overview of DPI
• Foundation recap
• Key concepts of DPI
• Key principles of DPI
• GRC and DPI
• Continual improvement
• Organizational change management and communication
• Interfaces across the value chain
• Measurement and reporting
• Value streams

TARGET AUDIENCE

• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

EXAM FORMAT

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a score of 28 marks or above

REVIEWS

"Just passed my ITIL Foundation exam. With a good result! I'm so happy! Thank you AVC, you are the best!"Karin Ericsson

"Very good training! The AVC ITIL4 courses completely cover the new ITIL4 syllabus and add valuable extras to ensure that learning and understanding are as simple as possible. Perfect for applying all ITIL4 ideas and concepts in real situations! I can strongly recommend this ITIL4 training! Thank you, Anders "Anders Berg