ITIL ®4 Foundation - eLearning (Exam Included)

Learn how to efficiently manage your IT resources

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved.

COURSE OVERVIEW

Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management.

ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together.

ITIL4® training program

ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. With the help of the ITIL4 concepts and terminology, case study-based activities and examples included in the course, you will acquire knowledge and skills in order to successfully transfer the ITIL4 Foundation certification.

Course content

The course includes, but is not limited to:

• Overview of ITIL
• Service Management
• ITIL guiding principles
• Service value system
• ITIL practice

LEARNING OBJECTIVES

• Understand the key concepts in ITIL service management
• Understand how ITIL principles can help organizations adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service's value system, and the activities of the service value chain and how they connect
• Understand the key concepts for continuous improvement

WHAT'S INCLUDED

• eLearning: Highly practical ITIL 4® Foundation online course
• 120 days access to the course; 24/7
• 8 lessons (video recorded by an accredited trainer)
• Downloadable PDF documents with detailed content (slides,     explanations) for each lesson
• 2 official exams simulation
• Exercises and solutions
• Official foundation exam voucher included
• ITIL 4® Foundation online exam & certification
• Fully online support by one of our ITIL experts
• Now also included is the official ITIL4 handbook as an e-book!

Content

Key concepts in Service Management and ITIL

• Defining value and its relationship with stakeholders
• Service relationships and joint value creation
• Understanding service offerings and products
• Balancing performance, value, costs and risks
• The 4 aspects of Service Management
  - Organizations and People
  - Information and Technology
  - Partners and Suppliers
  - Value Streams and Processes

ITIL Guiding Principles

• Introduction to the Guiding Principles
• Understanding and applying each of the 7 guiding principles

ITIL Service Management Practice

• Introduction to the 3 areas of practice
• Key practices in ITIL
  - Incident Management
  - Problem Management
  - Change Control
  - Service Request Management
  - Service Level Management
  - Service Desk
  - Continual Improvement
• Overview of other methods in ITIL

ITIL's Service Value System (SVS)

• Understanding the role of the Service Value System
• Elements of the ITIL SVS
  - Guiding Principles
  - Governance
  - Service Value Chain
  - Practices
  - Continual Improvement
• Service Value Chain
  - Understanding the elements of the service value chain
  - Methods and their role in the service value chain
  - Using the service value chain to identify and map value streams

"Just passed my ITIL Foundation exam. With a good grade! I am so happy!  
Thanks AVC, you are the best! "  Karin Ericsson

Who is the course aimed at?

• People at the beginning of their journey in service management
  ITSM managers and aspiring ITSM managers
• People working in other areas of 'IT' (digital, product, development) with strong links to service delivery
• Existing ITIL qualification holders who want to update their knowledge

Exam and Certification: Online!

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctoU). The exam is included in this ITIL 4 eLearning package.

ITIL 4® Foundation Exam

• 1 hour (You get extra if you are not a native English speaker)
• 40 questions; multiple choice
• 65% correct is required to pass
• Books are not allowed at the time of the exam
• Upon successful completion of the exam, you will receive a
  ITIL 4® Foundation certificate from Peoplecert.