ITIL®4 Specialist: Create, Deliver & Support (ITIL®4 CDS) - eLearning (Exam Included)

Learn how to effectively manage your IT resources

ABOUT THE COURSE

Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus. 

The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

DURATION: This course will take approximately 16 hours to complete.

PRE-REQUISITES

There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.

LEARNING OBJECTIVES

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

What’s included

• 120 days access to the platform
• 5 lessons (6 hours video recorded by accredited teachers)
• Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
• 2 official test exams
• Access around the clock
• Exercises with immediate online correction
• 4 months access to online courses
• Exam voucher validity: 12 months
• ITIL 4 CDS exam simulator
• The official online exam is included!

WHAT'S COVERED?

• Introduction
• Foundation recap
• Organizational challenges and managing resources
• Shift left approach
• nformation & technology across the SVS
• Design service value streams
• Practices new service value stream
• Practices restoration of live service value stream – Part 1
• Practices restoration of live service value stream - Part 2
• Coordinate and prioritise work
• Commercial and sourcing considerations

TARGET AUDIENCE

• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• Existing ITIL qualification holders wishing to develop their knowledge

EXAM FORMAT

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

REVIEWS

"Just passed my ITIL exam. With a great result! I'm so happy! Thank you AVC, you are the best!"Karin Ericsson

"Very good training! The AVC ITIL4 courses completely cover the new ITIL4 syllabus and add valuable extras to ensure that learning and understanding are as simple as possible. Perfect for applying all ITIL4 ideas and concepts in real situations! I can strongly recommend this ITIL4 training! Thank you, Anders "Anders Berg

"I passed the test! It was very easy to book and plan the exam. I could do the exam online from home, even during one evening! I got the result immediately. Thank you for the fantastic service!"Linne Hammar