ITIL®4 Specialist: Acquiring & Managing Cloud Services - eLearning (exam included)

Using the ITIL framework, the ITIL® 4 Specialist: Acquiring & Managing Cloud Services module explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

CERTIFICATION

ITIL 4 Specialist: Acquiring & Managing Cloud Services is an ITIL certification that explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

COURSE

The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

ITIL 4 Specialist: Acquiring & Managing Cloud Services certification explores the concept of the ‘cloud services user journey’, aligning key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

ONLINE COURSE DETAILS

• 120 access days to the platform
• 10 lessons (3,5 hours of video recorded by an accredited teacher)
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 1 official mock exam
• Exercises and solutions
• Access 24/7

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

EXAM FORMAT

• 40 multiple-choice questions
• 90 minutes duration (105 minutes for candidates taking the exam in a language other than their native)
• Passing score: 26/40 – 65%
• Closed book

OBJECTIVES

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select, and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey

WHOM IS IT AIMED AT

This specialist module is for IT professionals who are involved in the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they are providing value. These include:

• C-Suite executives/aspiring executives

• Cloud architects/consultants

• Procurement and Bid managers

• Service managers

• PPM professionals

CONTENTS

• The role of cloud services in an organization
• Define an organization’s requirements for adopting, and readiness to adopt, cloud solutions
• Identify the types of cloud services and understand their applicability to an organization's context
• How cloud services are selected and procured in the 'offer' step of the customer journey
• Onboard and offboard cloud services
• Manage the use of cloud services
• Evaluate and improve cloud strategy

PREREQUISITES

There are no prerequisites for ITIL 4 Specialist: Acquiring & Managing Cloud Services module.To access ITIL 4 Specialist: Acquiring & Managing Cloud Services exam, it is mandatory to have attended the related accredited training course.