Six Sigma Green Belt - eLearning (exam included)

Six Sigma Green Belt eLearning, including the official exam and certification

Six Sigma is a data-driven, customer-focused and results-oriented approach that uses statistical tools and techniques to systematically eliminate defects and inefficiencies to improve processes. It is a systematic approach to measuring and analyzing business processes to identify critical factors affecting business performance, thereby improving processes and establishing controls around the improved processes.

Six Sigma is a widely accepted quality concept in today's business world. Six Sigma began its journey in the 1980s as a data-driven approach to reducing variation in electronic manufacturing processes at Motorola Inc. in the US. Six Sigma became famous when Jack Welch made it a key part of his successful business strategy at General Electric in 1995. Today, it is used as a methodology to improve business performance worldwide in various industries, including general manufacturing, construction, banking and finance, healthcare, education, government, KPO/BPO, IT/software. Currently, companies in the IT/ITES sector are applying Six Sigma in a dynamic way and it is no longer limited to the manufacturing sector.

Six Sigma uses a set of quality management and statistical methods and creates a team of experts within the organization who have the specific skills required to implement the Six Sigma project. Each Six Sigma project implemented within an organization follows a defined sequence of phases with quantifiable value targets, e.g. reduction of process cycle time, reduction of costs, increase of quality rating/customer satisfaction index, reduction of defect rate.

Key Benefits of SIX SIGMA

• Six Sigma helps companies reduce costs and improve productivity.
• Six Sigma improves the quality of project outcomes by reducing inefficiencies and defects.
• Six Sigma increases customer satisfaction and loyalty.
• Certified Six Sigma professionals can help to significantly increase return on investment.

There are mainly two methodologies of Six Sigma, namely DMAIC and DMADV.

DMAIC is a data-driven Six Sigma methodology for improving existing products and processes. The DMAIC process should be used when an existing product or process can be improved to meet or exceed customer requirements. The DMAIC methodology consists of five phases: D - define, M - measure, A - analyze, I - improve, C - control.

• Define - Define the project objectives and customer (internal and external) deliverables.
• Measure - Measure the process to establish the current process performance (baseline).
• Analyze - Find out the root causes of the deficiencies.
• Improve - Improve the process by eliminating defects.
• Check - Check the future performance.

DMADV is a common Design for Six Sigma (DFSS) methodology used to develop a process or product that does not exist in the company. DFSS is an application of Six Sigma that focuses on designing or redesigning the various processes used in manufacturing products or providing services by taking into account customer needs and expectations. DMADV is used when the existing product or process does not meet the level of the customer specification or the Six Sigma level even after optimization with or without the use of DMAIC. The DMAIC methodology consists of five phases: D - Definition, M - Measurement, A - Analysis, D - Design, V - Validation.

• DEFINE the project objectives and customer deliverables.
• MEASURE the process to determine the current level of performance.
• ANALYZE and determine the root causes of the shortcomings.
• DESIGN the process in detail to meet the customer's needs.
• VALIDATE the performance of the design and its ability to meet the customer's needs.

The Six Sigma Green Belt course focuses on providing students with an understanding of the various Six Sigma tools and techniques useful for improving the production process and minimizing defects in the final product with a greater focus on the practical implementation of these tools and techniques in the organization.

FORMAT AND FEATURES OF THE ONLINE COURSE

• 40 high-quality videos (about 4.5 hours duration).
• 8 helpful study guides (also available in downloadable formats)
• Reference material to help you with your learning
• 180 days/semester access to online courses

Mobile app: You can access your e-learning anytime, anywhere via our innovative mobile app, with the same learning experience you get online. So you can study on the go!

Objectives

During the Six Sigma Green Belt certification course, participants will be able to develop:

• Understanding of the concepts, implementation and objectives of Six Sigma
• Ability to use a structured approach to process improvement
• Ability to use the DMAIC methodology (define, measure, analyze, implement and control)
• Ability to predict, prevent and control errors in a process
• understanding of the components of waste
• ability to achieve sustainable quality improvement through process improvement
• Understanding of the tools for process discovery.
• Understanding of variation in processes.
• Skills to reduce variation in processes and achieve predicted results.
• Ability to identify, measure and analyze process potential
• Use of inferential statistics
• Use of hypothesis testing
• Understanding of when to use any Six Sigma methodology.
• Ability to use capability analysis to control processes.
• Knowledge of the interdependence of Lean tools.
• Skills in preventing, identifying and controlling defects.
• Understanding and use of statistical process control.
• Skills in training, documenting, monitoring, responding and adapting systems.

Six Sigma Green Belt Course Content

Introduction to Six Sigma

1. History of quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.)
2. Evolution of Six Sigma
3. Definition of Six Sigma - philosophy and objectives
4. Overview of the Six Sigma DMAIC process

Stakeholders and setting up a Six Sigma project

1. Identify and document stakeholder requirements
a) Stakeholder and customer identification
b) Data collection and analysis
c) Determination of critical requirements

2. Criteria for project selection
a) Determination of performance measures
b) Use of financial criteria to evaluate project benefits
c) Maximization of project benefits to the organization

3.Project planning
a) Preparation of a project charter
b) Negotiation of the charter

4. Managing group dynamics
a) Group initiation
b) Team development stages
c) Maslow's hierarchy of needs
d) Motivation techniques
e) Conflict resolution techniques
f) Techniques of motivation
e) Techniques of conflict resolution
f) Management and leadership styles
g) Roles played by people in a project

5. Essential tools for project management and planning

Six Sigma methodology - define

1. Implementation - Need for Six Sigma project, management sponsorship, core group identified

2. Tools
a) Organization hierarchy
b) High-level process maps
c) High-level pareto chart
d) Idea generation and categorization tools.

3. Result
a) Project charter
b) Established metrics
c) Problem description
d) Roles and responsibilities

Six Sigma Methodology - Measurement

1. Objectives of the measurement phase
2. Inputs - the results of the definition phase.

3. Tools
a) Data collection tools and techniques
b) Measurement scales
c) Validation methods (measurement of R & R).
d) Statistical distributions
e) Data mining
f) Basket diagrams
g) Process map
h) Stakeholder tools
i) Process costs

4. Result
a) Well-defined processes
b) Basic process capability
c) Process parameters affecting CTQ
d) Cost of poor quality (COPQ)
e) Measurement system

Six Sigma methodology - analyze

1. Goals for the analysis phase
2. Inputs - outputs in the measurement phase.

3. Tools
a) Ishikawa diagram
b) Analysis of errors and effects
c) Hypothesis testing
d) Examination of process capability.

4.Results
a) Major causes of defects
b) Specific and common causes of variation
c) DPMO and sigma level

Six Sigma Methodology - Improve

1. Goals for the improvement phase
2. Inputs - outputs from the analysis phase

3. Tools
a) Return on investment
b) Solution design matrix
c) Trial design
d) Taguchi robustness concepts
e) Response surface methodology
f) Project planning and management tools
g) Prototypes

4. Result
a) Cost/benefit of different solutions.
b) Selection of solutions for implementation.
c) Implementation plan

Sigma methodology - control

1. Objectives of the control phase
2. Inputs - outputs of the improvement phase

3. Tools
a) Control plan
b) Statistical process control
c) Lean enterprise
d) 5S
e) Kaizen
f) Kanban
g) Total productive maintenance
h) Re-analysis of measurement systems

Results
a) Solutions implemented
b) Revised measurement system
c) Control plan to maintain benefits
d) Improves process capacity.
e) Lessons learned

Case study

a) Case study part 1
b) Case study part 2
c) Case study part 3

Prerequisites

No prerequisites are required.

FORMAT AND CHARACTERISTICS OF THE ONLINE EXAM

The examination is entirely online. You have three attempts to complete the exam. It is necessary to book the exam attempt with more than 48 hours in advance.

• Multiple choice options
• 90 questions per test.
• One point for each correct answer.
• No negative points for wrong answers
• 120 minutes.
• Controlled online test